Cookie policy

This website education.stay-app.com uses Cookies and similar technologies in order to distinguish you from other users. By using Cookies, We are able to provide you with a better experience and to improve Our Site by better understanding how you use it. Please read this Cookie Policy carefully and ensure that you understand it. Your acceptance of Our Cookie Policy is deemed to occur when you press the “accept” button on Our Cookie banner or when you have selected your preferred Cookie options in Our Cookie manager and pressed the “Continue” button. If you do not agree to Our Cookie Policy, please stop using Our Site immediately.

1. Definitions and Interpretation

Stay, on its own or on a third party contracted to provide measurement services, may use cookies and other similar data storage and retrieval mechanisms in terminal equipment (hereinafter, "Cookies").


Through the use of cookies, it is possible that the server where the website is hosted recognizes the browser used by the user, in order to make navigation easier, allowing, for example, access to users who have previously registered, access to areas, services, or promotions reserved exclusively for them without having to register each visit. They are also used to measure the audience and traffic parameters, as well as to control the progress and number of entries.


WHAT ARE COOKIES?


A cookie is a file that is installed in the user's browser when accessing certain pages or applications. Cookies allow the owner of a website or app, among other things, store and retrieve information about browsing habits of a user or your computer and, depending on the information they contain and the way you use your computer, can be used to recognize the user.


TYPES OF COOKIES


By domain management entity

  • First-party cookies

  • Third-party cookies

By time of permanence

  • Session Cookies

  • Persistent cookies

By purpose

  • Technical cookies

  • Personalization cookies

  • Analytics cookies

  • Behavioral advertising cookies



WHAT TYPES OF COOKIES DOES THIS WEBSITE USE AND WHAT ARE THEIR PURPOSES?


By the entity managing the domain:


  1. First-party cookies: are those that are sent to the user's terminal equipment from a computer or domain managed by the editor itself and from which the service requested by the user is provided.

  2. Third-party cookies: those that are sent to the user's terminal equipment from a computer or domain that is not managed by the editor, but by another entity that processes the data obtained through the cookies.


By the time of their permanence: 


  1. Session cookies: these are a type of cookies designed and used to collect and store data while the user accesses a web page. As their name suggests, these cookies are stored in the terminal until the end of the user's browsing session.

  2. Persistent cookies: are those in which the data remain stored in the terminal and can be accessed and treated for a period defined by the person responsible for the cookie, and that can range from a few minutes to several years.


By their purpose:


  1. Technical Cookies: are those that allow the user to navigate through a web page and the use of the different options or services that exist in it, including that are used to allow the management and operation of the website and enable its functions and services.

  2. Personalization Cookies: are those that allow to remember information for the user to access the service with certain features that can differentiate your experience from that of other users.

  3. Analysis Cookies: are those that allow us to quantify the number of users and thus perform the measurement and statistical analysis of the use made by users of the service offered. To do this, your browsing on our website is analyzed in order to improve the supply of products or services that we offer.

  4. Behavioral advertising cookies: are those that store information on user behavior obtained through the continuous observation of their browsing habits, allowing the development of a specific profile to display advertising based on the same.


LIST OF COOKIES BY ISSUER:


Cookie name

Issuer

Type

Retention period

More info

_ga

Google

Analysis

2 years

https://policies.google.com/privacy?hl=es



This information table will be updated as soon as possible when the services offered on this site change. However, it is possible that the information table may temporarily not include a cookie, tag or other similar device due to an update, although there will always be devices with identical purposes to those included in this chart.


WHO ARE THE RECIPIENTS OF THE INFORMATION? WHERE ARE THEY LOCATED?


The information collected through Cookies may be used both by Stay and by third party collaborating companies, such as web analytics operators and agents, for the purposes described in the previous section. 


Some of these collaborators may be located in third countries whose legislation does not offer an equivalent level of data protection; however, the user may consult the appropriate guarantees they offer so that international data transfers are carried out taking into account the rights and freedoms of the data subjects. 


The user can learn more about these third parties, as well as the types of cookies they install, the purposes for which they process the data, the guarantees they offer to carry out international transfers, the retention periods and how preferences can be configured with respect to them, through their privacy policies. In any case, Stay is not responsible for the accuracy and content of the privacy policies offered by those third parties on their websites.


COOKIES MANAGEMENT


Taking into account the information provided through this Cookie Policy, below we provide you with information on how you can manage the cookies used on the web through the different options offered by the most common browsers (Explorer, Firefox, Chrome, Safari and Opera). The Help function of most browsers tells you how to configure your browser to not accept cookies, to notify you each time you receive a new cookie, as well as to completely disable all cookies.


So, for example, you can find information on how to manage your cookie preferences in the most common browsers through the following links:


Firefox from here.

Chrome from here.

Microsoft Edge from here.

Safari from here.

Opera from here.


If your browser is not among the above, please consult the specific documentation for your browser.


The opt-out mechanism creates a cookie that allows us to remember that you do not want additional cookies. However, if you delete cookies after you have asked for them to be deleted, you will have to repeat the process.


These changes only apply to the browser through which you are currently logged in. To delete cookies from other devices, you must follow the process described for those devices.


If you prevent the installation of all cookies on the website, some functionalities of the website as well as some content may be affected.  


ADDITIONAL INFORMATION


You can contact Stay through gdpr@stay-app.com where you can write to exercise your rights of access, rectification or cancellation, limitation of processing, opposition, to data portability or not to be subject to a decision based solely on automated processing, as well as to withdraw the consent given. 


To the extent that the information processed relates only to unique codes or identifiers of devices or browsers used by the user, and is not related to data that directly identifies the user, the above rights shall not apply, unless the user provides additional information that allows its identification.


If you wish to know additional information about the treatment of your data, you can consult the Privacy Policy of Stay. 



This Cookie Policy has been revised and published on 20 of september of 2024.

2. Information About Us

Our Site is owned and operated by Company name or person(s).
  • Registered address:
  • Email address: your email
  • Telephone number: your phone

3. How Does Our Site Use Cookies?

  • 3.1 Our Site may place and access certain first-party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
  • 3.2 By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than Us. Third-party Cookies are used on Our Site for analytics and for marketing purposes. For more details, please refer to section 4 below.
  • 3.3 All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie:
  • 3.3.1 Strictly Necessary Cookies
    A Cookie falls into this category (usually first-party cookies) if it is essential to the operation of Our Site as without them we cannot provide the functionality that you need to use this website. For example, essential cookies help remember your preferences as you navigate through the online school, also support functions such as logging in, and payment transactions.
  • 3.3.2 Functionality Cookies
    Functional Cookies allow our web site to remember choices you make, e.g. your user name, log in details and language preferences and any customizations you make to pages during your visit. They are necessary to provide features and services specific to individual users.
  • 3.3.3 Analytics Cookies
    It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve Our Site and your experience of it.
  • 3.3.4 Marketing/Targeting Cookies
    It is important for Us to know when and how often you visit Our Site, and which parts of it you have used (including which pages you have visited and which links you have visited). As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests. Some information gathered by targeting Cookies may also be shared with third parties.
  • 3.3.5 Third Party Cookies
    Third-party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you. Third-party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).
  • 3.3.6 Persistent Cookies
    Any of the above types of Cookie may be a persistent Cookie. Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.
  • 3.3.7 Session Cookies
    Any of the above types of Cookie may be a session Cookie. Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser. Session Cookies are deleted when you close your browser.
  • 3.4 Cookies on Our Site are not permanent and will expire as indicated in the table below.
  • 3.5 For more details of the personal data that We collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy
  • 3.6 For more specific details of the Cookies that We use, please refer to the table below.

4. What Cookies Does Our Site Use?

  • 4.1 The following first-party Cookies may be placed on your computer or device:
Name of Cookie Purpose Strictly Necessary Expires
XSRF-TOKEN Preserves User Login information and states Yes When you close your browser
DPSettings Preserves the user's Cookie policy preferences Yes 12 days
slim_session Preserves User Login information and states Yes 1 day
  • 4.2 The following strictly necessary third-party Cookies may be placed on your computer or device (remove stripe cookies from the list if you don’t use stripe):
Name of Cookie Provider Purpose Expires
nsr m.stripe.network Used to process payments for our website. When you close your browser
cookiesEnabled checkout.stripe.com Used to process payments for our website. When you close your browser
__stripe_sid checkout.stripe.com Used to process payments for our website. When you close your browser
__stripe_mid checkout.stripe.com Used to distinguish users. 1 year
ab_disable_remember_ checkout.stripe.com Used to process payments for our website. 7 years
checkout-test-session checkout.stripe.com Used to process payments for our website. 10 years
cid checkout.stripe.com Used to process payments for our website. for ever
vuid vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year
player player.vimeo.com These cookies are used by Vimeo to collect analytics tracking information. 1 year
  • 4.3 Our Site uses the following functional Cookies (remove cookies not exploited in your school):


Olark
Name of Cookie Provider Purpose Expires
hblid education.stay-app.com a visitor identifier that we use only on your site to remember this visitor between visits 2 years
wcsid education.stay-app.com a session identifier that we use only on your site to keep track of a single chat session When you close your browser
olfsk education.stay-app.com storage identifier that we use to maintain chat state across pages (e.g. message history) 2 years
_okbk education.stay-app.com extra state information (e.g. chat box being open/closed) When you close your browser
_ok education.stay-app.com most recent Olark site ID (security measure) When you close your browser
_oklv education.stay-app.com the Olark loader version (for improved caching) When you close your browser
_okla education.stay-app.com used for caching purposes (loaded from CDN vs. loaded from our infrastructure) When you close your browser
_okgid education.stay-app.com used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser
_okac education.stay-app.com used for caching by setting a hash for assets to determine if they have changed and if they need to be refreshed When you close your browser
TawkTo
Name of Cookie Provider Purpose Expires
TawkConnectionTime education.stay-app.com previous registration time stamp When you close your browser
Tawk_ education.stay-app.com socket connection url When you close your browser
__tawkuuid education.stay-app.com domain restriction values 6 months
__cfduid tawk.to Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Freshchat
Name of Cookie Provider Purpose Expires
pubsub_cookie education.stay-app.com This cookie is used for the freshchat service When you close your browser
hop- education.stay-app.com This cookie is used for the freshchat service When you close your browser
education.stay-app.com This cookie is used for the freshchat service When you close your browser
_ education.stay-app.com This cookie is used for the freshchat service 1 year
pnctest education.stay-app.com This cookie is used for the freshchat service 1 year
Zendesk Web Widget
Name of Cookie Provider Purpose Expires
ZD-referrerPolicy education.stay-app.com Stores referrer tags Forever
ZD-zE_oauth education.stay-app.com Stores the authentication token once the user has been authenticated. 2 hours
ZD-currentTime education.stay-app.com Sets the time when page loads. Forever
ZD-settings education.stay-app.com Stores a hash of settings so that we don't keep sending blips after the initial one Forever
ZD-suid education.stay-app.com Session id for pathfinder. 20 minutes
ZD-buid education.stay-app.com Collects Machine ID. Forever
Intercom
Name of Cookie Provider Purpose Expires
intercom-id- education.stay-app.com This cookie is used by Intercom as a session so that users can continue a chat as they move through the site. 9 months
  • 4.4 Our Site uses analytics services provided by your analytics services, if any. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through them.
  • 4.5 The analytics services used by Our Site use Cookies to gather the required information. You do not have to allow us to use these Cookies, however, whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
  • 4.6 The analytics services used by Our Site uses the following Cookies (remove cookies not exploited in your school): 
Google Analytics
Name of Cookie Provider Purpose Expires
_ga education.stay-app.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. 2 years
_gat education.stay-app.com Google Analytics: Used by Google Analytics to throttle the request rate. When you close your browser
_gid education.stay-app.com Google Analytics: Registers a unique ID that is used to generate statistical data on how the visitor uses the website. When you close your browser
collect education.stay-app.com Google Analytics: Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. When you close your browser
Mixpanel
Name of Cookie Provider Purpose Expires
mp_#_mixpanel education.stay-app.com MixPanel: Cookie used by MixPanel for analytics purposes 1 year
Sumo me
Name of Cookie Provider Purpose Expires
__smToken education.stay-app.com The __smToken is set once you login to Sumo and is checked to verify whether you are logged into Sumo or not. 1 year
__smSmartbarShown education.stay-app.com Is set when the Smartbar is shown 50 years
__smVID education.stay-app.com Used to display relevant advertising 1 month
__smSessionId education.stay-app.com Used by Sumo to establish a cookie on a users computer to begin a session to enable Sumo products When you close your browser
  • 4.7 Targeting/Marketing cookies
    Targeting/Marketing cookies are used to track visitors across websites. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers. If you do not allow these cookies, you will experience less targeted advertising (remove cookies not exploited in your school): 
Name of Cookie Provider Purpose Expires
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers 3 months
fr facebook.com Used by Facebook to deliver a series of advertisement products such as real time bidding from third-party advertisers When you close your browser
Hubspot
Name of Cookie Provider Purpose Expires
__hstc education.stay-app.com The main cookie for tracking visitors. It contains the domain, utk (see below), initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session). 2 years
hubspotutk education.stay-app.com This cookie is used for to keep track of a visitor's identity. This cookie is passed to HubSpot on form submission and used when de-duplicating contacts. 10 years
__hssc education.stay-app.com This cookie keeps track of sessions. This is used to determine if we should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp. 30 min
__hssrc education.stay-app.com Whenever HubSpot changes the session cookie, this cookie is also set. We set it to 1 and use it to determine if the visitor has restarted their browser. If this cookie does not exist when we manage cookies, we assume it is a new session. session
messagesUtk education.stay-app.com This cookie is used to recognize visitors who chat with you via the messages tool. If the visitor leaves your site before they're added as a contact, they will have this cookie associated with their browser. If you have a history of chatting with a visitor and they return to your site later in the same cookied browser, the messages tool will load your conversation history with that visitor. session
Refersion
Name of Cookie Provider Purpose Expires
ci_session refersion.com Preserves users states across page requests. When you close your browser
refersion_csrf_code refersion.com Sets csrf token to prevent cross site request forgery. When you close your browser
__cfduid refersion.com Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Google AdWords
Name of Cookie Provider Purpose Expires
ads/ga-audiences education.stay-app.com Used by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites. When you close your browser
Fomo
Name of Cookie Provider Purpose Expires
Fomo.hstry-count-since-first-event- education.stay-app.com Used by Fomo for showing user notifications. Persistent
Fomo.hstry-first-timestamp- education.stay-app.com Used by Fomo for showing user notifications Persistent
Fomo.snv- education.stay-app.com Used by Fomo for showing user notifications Persistent

5. Consent and Control

(Keep section 5.1 and 5.2 if you are using our cookie opt-in mechanism from School Privacy settings.)
  • 5.1 Before Cookies are placed on your computer or device, you will be shown a banner requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies unless those Cookies are strictly necessary; however certain features of Our Site may not function fully or as intended. You will be given the opportunity to allow and/or deny different categories of Cookie that We use.
  • 5.2 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
  • 5.3 The links below provide instructions on how to control Cookies in all mainstream browsers:
  • 5.3.1 Google Chrome
  • 5.3.2 Microsoft Internet Explorer
  • 5.3.3 Microsoft Edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
  • 5.3.4 Safari (macOS)
  • 5.3.5 Safari (iOS)
  • 5.3.6 Mozilla Firefox
  • 5.3.7 Android (Please refer to your device’s documentation for manufacturers’ own browsers)

6. Changes to this Cookie Policy

  • 6.1 We may alter this Cookie Policy at any time. Any such changes will become binding on you on your first use of Our Site after the changes have been made. You are therefore advised to check this page from time to time.
  • 6.2 In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

7. Further Information

  • 7.1 If you would like to know more about how We use Cookies, please contact Us at .
  • 7.2 For more information about privacy, data protection and our terms and conditions, please visit the following: